Surprise Crystal Heart Carving | Love, Calm & Intuitive Energy

Shipping Information:

We are a UK-based online shop, exclusively serving customers within the United Kingdom.

For our shipping options, we offer Royal Mail Tracked 48 and Royal Mail Tracked 24 as the default choices. However, should you have any requests, please don't hesitate to reach out to us at customer.service@dumiscrystals.co.uk. We're here to assist you with your specific shipping needs.

Standard shipping within the UK is available at a flat rate of £3.95. However, on orders exceeding £40, the delivery is entirely free of charge.

All orders will be processed and dispatched on the next 1-2 working days, ensuring prompt delivery. If you happen to place an order on a Friday, please note that it will be dispatched on the following Monday.

Our standard delivery generally takes 2-3 business days to reach you, offering a reliable and efficient shipping service.

Return Policy:

We understand that sometimes, items may need to be returned. To provide you with a hassle-free experience, we offer a 30-day return policy, beginning from the date you receive your item.

Please be aware that original shipping fees are non-refundable when returning an item.

To be eligible for a return, your item should meet the following conditions:

• The item must remain in the same condition as when you received it.
• It should be unworn or unused.
• The item must retain all original tags and labels.
• It should be returned in its original packaging.
• Along with your return request, you will need to include the receipt or proof of purchase.

We aim to ensure transparency and fairness in all your interactions with us. If you have any urgent requirements or queries regarding your orders, please don't hesitate to reach out to our dedicated customer support team at customer.service@dumiscrystals.co.uk. We're here to assist you and provide updates on your orders throughout this period. Your satisfaction is our top priority.

Please note that while the descriptions of the properties, qualities, and meanings of some crystals refer to healing benefits, they are not intended to replace diagnosis of illness, healing or medicine and do not imply a Guarantee of effect.

Crystals and minerals are not to be used as a substitute for due medical care, they do not provide a direct cure to physical sicknesses as they work on vital energy level. If you are worried about your physical or mental health, please contact your health professional.

Please note that product images may appear to vary slightly in colour and/or size due to lightning conditions, photographic equipment used, and/or the device used to view images. Where possible, the weight and dimensions of the crystals will be listed. If the listing is not for the specific crystal shown, these will be intuitively chosen for you unless you contact us asking to see the crystals available. In this case you may chose the crystal/s yourself.