Shipping policy

Shipping Information:

We are a UK-based online shop, exclusively serving customers within the United Kingdom.

For our shipping options, we offer Royal Mail Tracked 48 and Royal Mail Tracked 24 as the default choices. However, should you have any requests, please don't hesitate to reach out to us at customer.service@dumiscrystals.co.uk. We're here to assist you with your specific shipping needs.

Standard shipping within the UK is available at a flat rate of £3.95. However, on orders exceeding £30, the delivery is entirely free of charge.

All orders will be processed and dispatched on the next 1-2 working days, ensuring prompt delivery. If you happen to place an order on a Friday, please note that it will be dispatched on the following Monday.

Our standard delivery generally takes 2-3 business days to reach you, offering a reliable and efficient shipping service.

Return Policy:

We understand that sometimes, items may need to be returned. To provide you with a hassle-free experience, we offer a 30-day return policy, beginning from the date you receive your item.

Please be aware that original shipping fees are non-refundable when returning an item.

To be eligible for a return, your item should meet the following conditions:

• The item must remain in the same condition as when you received it.
• It should be unworn or unused.
• The item must retain all original tags and labels.
• It should be returned in its original packaging.
• Along with your return request, you will need to include the receipt or proof of purchase.

We aim to ensure transparency and fairness in all your interactions with us. If you have any urgent requirements or queries regarding your orders, please don't hesitate to reach out to our dedicated customer support team at customer.service@dumiscrystals.co.uk. We're here to assist you and provide updates on your orders throughout this period. Your satisfaction is our top priority.